Consultancy · Case Study

Two Regions.
One Playbook.

From post-acquisition integration across Europe to full P&L leadership across APAC: the operational playbook built in London, proven across the US, India and German offices, then used to grow the APAC practice by 72 per cent out of Singapore.

ClientSapientNitro
RolesHead of Marketing Operations, Europe · Head of Marketing Technology Services, APAC
LocationsLondon · Singapore
DisciplineP&L leadership & operational integration
The numbers
72%Revenue growth across the APAC practice
37.5%Sold margins, up from 13.8%, through account expansion and operational discipline
180Person integrated delivery team and PMO across five markets
18 moFull post-acquisition integration of Sapient and Nitro across Europe
ZeroDisruption: European revenue held steady through the restructure
1 of 6Global executive leads, with full P&L accountability
01

Act One: Europe

Hand-picked by the European CEO to lead the post-acquisition operational integration of Sapient and Nitro across all European markets: two companies, two cultures, one operating reality to build.

The full integration was completed in 18 months while holding European revenue steady, with zero disruption through a major operational restructure, working hand in hand with the US, India and German offices along the way. Out of that work came something with a longer life: a standardised operations playbook, later applied across APAC.

02

Act Two: APAC

Then the playbook went east. Full P&L leadership of the APAC digital and content delivery practice, one of six global executive leads, running a 180-person integrated delivery team and PMO across India, China, Japan, Hong Kong and Australia.

Full production rigour from scoping and resource planning through to reporting, applied consistently across five very different markets.

03

The Result

Revenue grew by 72 per cent, and sold margins improved from 13.8 to 37.5 per cent, through account expansion and operational discipline rather than cost-cutting theatre.

The same story on two continents: build the operational spine first, and growth follows. It’s the discipline MBD brings to every consultancy engagement since.

What we delivered
01

Post-Acquisition Integration

Sapient and Nitro merged into one operating reality across all European markets.

02

Standardised Playbook

The operations playbook built in Europe, then applied across APAC.

03

Full P&L Leadership

Complete commercial accountability for the APAC practice.

04

Integrated Delivery & PMO

A 180-person team across India, China, Japan, Hong Kong and Australia.

05

Account Expansion

Growth through deeper client relationships, not just new logos.

06

Production Rigour

Scoping, resource planning and reporting, end to end.

Brands & partners
Publicis Sapient

SapientNitro is today part of Publicis Sapient.

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