Consultancy · Case Study

One Team.
Many Agencies.

Operational consultancy for WPP@Unilever: the global WPP initiative bringing the group’s top agencies together to deliver integrated, premium content production for Unilever.

ClientWPP@Unilever
RoleOperational Consultancy Lead
LocationSingapore
DisciplineOperating model & ways of working
The scale of it

WPP's top agencies, multiple markets, one of the world's biggest advertisers, and teams from different cultures learning to ship as one.

1.Integrated operating model across the collaboration
GlobalBrand, campaign and experience work for Unilever's biggest brands
Steady.Standards, margin and delivery held throughout
01

The Mandate

Hand-picked to lead the operational consultancy for WPP@Unilever: the global initiative that brought WPP’s top agencies together under one roof to deliver integrated, premium content production for Unilever.

On paper, a dream team. In practice, a hard operational question: how do you get separate agency groups, each with their own culture, systems and commercial pressures, to work as a single unit across multiple markets, without the work, the standards or the margin slipping?

02

What We Built

We stood up the operating model that made the collaboration work in practice. Shared production workflows that every agency could plug into. Resourcing and ways of working designed across the agency groups and markets, not within them. Clear standards for how work moved from brief to delivery, wherever it was made.

The craft was in making the model liveable: light enough that creative teams could move fast, firm enough that quality, margin and delivery held steady while everyone learned the new dance.

03

How It Landed

The model carried real work at real scale: brand, campaign and experience projects for Unilever’s global brands, including Dove and Vaseline, delivered through the collaboration rather than around it.

Teams from different agencies and different cultures learned to ship as one, and the operational spine held while they did. Standards steady. Margin steady. Delivery steady. That was the job.

What we delivered
01

Operating Model Design

The shared model that let separate agencies function as one team for one client.

02

Shared Production Workflows

Common workflows from brief to delivery, across agencies and markets.

03

Cross-Agency Resourcing

Resource planning and ways of working designed across the group, not within silos.

04

Delivery Governance

Standards and rhythms that kept quality visible and consistent everywhere.

05

Margin & Standards Stewardship

Commercial discipline held steady through the transition.

06

Collaboration & Innovation

Driving new ways of working across cultures, teams and markets.

Brands & partners
WPPUnileverDoveVaseline
Next case study
SapientNitro. Two Regions. One Playbook.
Back to all work